If you are like many managed services providers (MSPs), you use your professional services automation PSA software primarily as a ticketing system. You might use your customer relationship management (CRM) program and a little bit of project management, but that is probably all.

Each month Anchor Network Solutions will spotlight one of their many unique clients that look to us to manage their IT needs.

We will highlight best business practices, the challenges they face and why their relationship with Anchor is crucial in the running of their day-to-day business.

Managing any type of service department poses various challenges throughout each day and Anchor’s Help Desk is no exception. At the top are two key principles fighting for first - consistency and communication. When I think back at past failures or frustrated customers, those two factors are typically to blame.

Vince Tinnirello Named to SMB 150 List

Vince Tinnirello, CEO of Anchor Network Solutions, Inc. has been voted one of the top 150 worldwide SMB IT channel influencers.

Lone Tree, CO – March 21, 2013 – Over the past several months, hundreds of IT professionals from around the world have been engaged in the SMB 150 Channel Influencers contest.

New List Honors Top Managed Service Providers (MSPs)
With 10 or Fewer Employees

March 8, 2013: Anchor Network Solutions, Inc. has landed on Nine Lives Media’s MSPmentor 100 Small Business Edition (http://www.mspmentor.net/top100), a new list that honors the world’s top managed service providers (MSPs) that have 10 or fewer employees.

If there is one single thing that makes Anchor Network Solutions great, it's the amazing team of employees we have. Everyone on the team is instrumental to the company's success and we want to take time to recognize them and help you get to know them better.

Anchor would like to thank our two veterans on staff for their service to our country. Michael McFarland, for his non war time service in the US Navy, and Tyler Heath, for his service in the 82nd Airborne of the US Army during the Iraq War. A sincere, heartfelt thanks to both of you.

Microsoft’s Office Suite is as common a feature of your job as your chair, stapler and trash can. All offices speak in “spreadsheets,” “Word docs,” “Outlook” - all of which are essential things that depend on these tools. And now, more and more offices are moving many operations to “the Cloud” - application hosting on the internet, which offers various advantages (as well as challenges). Office 365 is all about moving your processes - and all of the things you use the traditional Office Suite to accomplish - up there with you.

Many of our clients have been asking about the Microsoft Surface Pro tablet. After receiving ours in the mail recently, I put it to the test.
As a business owner, I work very much the same way our clients do. Portability with full functionality is important to me.

If there is one single thing that makes Anchor Network Solutions great, it's the amazing team of employees we have. Everyone on the team is instrumental to the company's success and we want to take time to recognize them and help you get to know them better.