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vCIO Technology Roadmap Services |
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Strategic IT business, budgeting, and planning meetings |
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Tactical ticket reviews to analyze service request trends |
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Computer Inventory Reporting |
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Technology Alignment Services |
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Vendor Management Services |
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Procurement Services for all hardware and software needs |
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Centralized Anti-Virus Management Service |
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Software Licenses: Remote access to office computers via Splashtop |
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Software Licenses: Advanced DNS Filtering for Ransomware Protection |
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Software Licenses: Privileged Access Management (PAM) System for end users |
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Hardware Appliance: Next Gen Managed Security Firewall |
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Subscription License: Content Filtering Service |
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Emergency loaner server (with supported backup system in place) |
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Comprehensive Network Infrastructure Support |
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Maintain local area network Switches, WAPs, Routers, and cables external to walls, floors, and ceilings |
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24 * 7 Network Monitoring |
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Backup Monitoring |
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Patch Management (Windows, Office, Java, Adobe) |
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User Account Administration |
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File Sharing Permission Administration |
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Shared Printer Management |
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Windows Event Log, Service, Drive Space, System Health, CPU & Memory Monitoring |
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Mobile Device & Remote Access Support (VPN, Smartphone, remote desktop, and tablet) |
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Help Desk/Remote Control Technical Support (broken/fix) |
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Emergency Remote Support 24*7 |
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Emergency Onsite Technical Support for infrastructure issues affecting whole office during business hours |
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Reactive Dispatch Scheduled Onsite Technical Support during business hours |
