If there is one single thing that makes Anchor Network Solutions great, it's the amazing team of employees we have. Everyone on the team is instrumental to the company's success and we want to take time to recognize them and help you get to know them better. So let’s kick off this month by sharing more about Jacee Dobbs, our Help Desk Manager.
Jacee reports to Vince Tinnirello, Anchor’s Chief Executive Officer and he had this to say about Jacee: Jacee was Anchor’s first employee. She started with us in 2002 fresh out of college, having no real experience in business. It truly has been a pleasure and honor to work with her, and it’s been fun to watch her business acumen grow over the years. Earning her Masters degree has been very helpful to her in understanding the needs of small businesses. Jacee is Anchor’s “Chess Master” as I like to call her. As our Help Desk Manager, her role has evolved from actually handling service requests to managing the entire Service Desk team. She is responsible for seeing what tickets we have out there, what the priorities are, and then moving the pieces around the chess board to ensure our customers needs are met. She does a great job and customers love her. We’re very lucky to have her!
Want to know more about Jacee? Read on!
Q. Is there a specific project or projects that you have worked on recently that you are most proud of?
JD: Not a true technology project but the overall changes we’ve made in the last year with our help desk have been challenging and rewarding. I love the new role I am in with Anchor and the ability to create and maintain a help desk that exceeds the expectations of our customers and peers.
Q. Specific clients that you have enjoyed working with?
JD: Each client has their own feel but there are several that Anchor has been able to forge a close relationship with which makes all the difference when dealing with people and issues. Having a level of trust where the client understands we have their best interests at heart and while we’re not perfect Anchor will always make things right is a wonderful place to be as a company. We have reached this with several clients and they are a joy to work with on a daily basis.
Q. What do you feel is your “power move” within the company?
JD: Overall, my ability to manage several things at once and see the big picture. Scheduling four technicians while balancing customer expectations and demands can be difficult but a huge part of running our help desk!
Q. What are your hobbies?
JD: I love crafts and reading. With summer coming, I am excited to start our garden and planting. Our second child is due in July however so my free time is slowly coming to an abrupt end!
Q. What car do you drive?
JD: Dodge Journey
Q. What is the last movie you saw?
JD: Mission Impossible – Ghost Protocol
Q. If you could live anywhere in the world, where would it be and why?
JD: Table Rock Lake in Missouri. My family vacations there almost each summer and the lake is beautiful and peaceful. Great for skiing and boating!
Q. Any animals living at home?
Q. If Hollywood made a movie about your life, whom would you like to see play the lead role as you?
JD: Julia Roberts
Q. What have you not done that you really want to do?
JD: Travel more! I’ve been able to go to some great places including China while getting my Master’s degree but there is so much more I want to see and do. Raising our family is my focus now but I still dream of having the freedom to take one major trip each year. Egypt is high on that list!
Q. What is the last book you read?
JD: I just finished The Lucky One by Nicolas Sparks and am currently reading The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni.
Q. Favorite sports team and/or athlete?
JD: I don’t really have one. I went to college on sports and academic scholarships so I love to PLAY sports…just not watch.
Q. Anything else we should know about you?
JD: I grew up on a family farm in western Kansas and am excited to be back living close to my roots. My husband, Logan, is also from the same small town in Kansas and we’ve known each other for years…were high school sweethearts in fact! Logan, Adalynn (our 20 mo. old daughter), and I made the jump back home just over a year ago and are enjoying the change and slower pace of life. Ultimately we want to be back in the country with some land and have our eyes open for the opportunity. Growing up on a farm instills a lot in a child and something Logan and I want for our family as well. Speaking of family, ours will be growing by one this July as we are expecting our second child – a boy! I know going from one child to two is going to be a big change in our household but a journey we are excited to start. Any advice you can give for having a 2 year old and newborn is welcomed!
Thank you Jacee, for all your hard work managing the Help Desk team. We are very happy to have you as part of the Anchor family.