Total CommITment Service Plans

Total CommITment Lite Total CommITment Services
vCIO Technology Consulting Services
Strategic IT business, budgeting, and planning meetings
Tactical ticket reviews to analyze service request trends
Asset Management & Inventory Reporting
Dedicated Network Administrator Services
Vendor Management Services
Enterprise Grade File Sync & Share Tool
Remote access to office computers
Anti-Virus Service
Comprehensive Network Infrastructure Support
Maintain local area network Switches, WAPs, Routers, and cables external to walls, floors, and ceilings
24 * 7 Network Monitoring
Backup Monitoring
Patch Management (Windows, Office, Java, Adobe)
User Account Administration
File Sharing Permission Administration
Shared Printer Management
Windows Event Log Monitoring
Drive Space Monitoring
CPU and Memory utilization
Windows Service Monitoring
System Health Monitoring
Mobile Device & Remote Access Support
Help Desk/Remote Control Support
Emergency Remote Support 24*7
Emergency Onsite support for infrastructure issues affecting whole office during business hours
- Reactive onsite support during business hours
- Managed Security Firewall Service with website tracking & reporting
- Web Browsing Security & Content Filter Service
- Emergency loaner server
- Desktop Backup Service for key computers
- Semi-annual user training upon request

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