| Services Included |
Silver |
Gold |
Platinum |
| Network Operations Center Monitoring |
 |
|
|
| Weekly Server Performance Report |
|
|
|
| On Site Support |
- |
|
|
| Remote Troubleshooting |
|
|
|
| Emergency After Hours Support |
- |
|
|
| Patch Management |
|
|
|
| Windows Service Pack Installation |
- |
|
|
| Backup Job Monitoring |
|
|
|
| Windows Service Monitoring |
|
|
|
| Windows Event Log Monitoring |
|
|
|
| Drive Space Monitoring |
|
|
|
| System Health Monitoring |
|
|
|
| Spam Filter Maintenance |
|
|
|
| Virus Definition Monitoring & Virus Removal |
|
|
|
| Shared Printer Management |
- |
|
|
| Hardware Manufacturer Firmware and BIOS |
- |
|
|
| User Account Administration |
- |
|
|
| File Sharing Permission Administration |
- |
|
|
| Security Administration |
- |
|
|
| Microsoft Exchange Administration |
- |
|
|
| Microsoft SQL Server Support |
- |
- |
|
| Line of Business Application Support |
- |
- |
|
| Complete System Disaster Recovery |
- |
- |
|
| Emergency Server Down Response Time |
8 hr |
4 hr |
4 hr |
| Help Desk Request Response Time |
24 hr |
24 hr |
24 hr |
| Monitoring | Bronze | Silver | Gold |
| Network Operations Center Monitoring | | | | |
| Asset Management & Inventory Report | | | | |
| Help Desk/Remote Control Support | - | | | |
| On Site Support | - |
- |
|
|
| Emergency After Hours Support |
- |
- |
- |
|
| Discounted Hourly Rate | - | | | |
| Windows & Office Patch Management | | | | |
| Windows & Office Service Pack Installation |
- |
| | |
| AntiVirus Monitoring & Updates | | | | |
| Remote Troubleshooting of Network Devices |
- |
| | |
| Onsite Troubleshooting of Network Devices |
- |
- |
| |
| Semiannual Technology Meetings |
- |
- |
- |
|
| Semiannual Training Sessions |
- |
- |
- |
|
| Help Desk Request Response Time |
- |
24 hr |
24 hr |
8 hr |
| Onsite Request Response Time |
- |
48 hr |
48 hr |
8 hr |
