How to improve patient satisfaction

How to improve patient satisfaction

Medical Group Management Association (MGMA) 2014 annual conference attendees were fortunate to get some tips for improving patient satisfaction from Joan Hablutzel, senior industry analyst with the MGMA—because doing so is essential to the success of a medical practice in an increasingly competitive health-care marketplace.

Obtaining patient engagement

Obtaining patient engagement

For the first time ever, achieving meaningful use depends on patient behavior: Meaningful use Stage 2 requires at least 5 percent of a health-care provider’s patients to be engaged in their own care— either through an electronic medical record (EMR) or an online portal.

Debunking three ICD-10 myths

Debunking three ICD-10 myths

As we move toward the October 2015 compliance deadline for ICD-10, the Journal of AHIMA has tackled three misconceptions about the new coding system.

ICD-9 isn’t so bad. In reality, ICD-9 is obsolete, and the longer it is in use, the more the quality of health-care data will decline, leading to faulty decisions based on inaccurate or imprecise data.

It’s time to get ready for ICD-10

It’s time to get ready for ICD-10

The compliance date for ICD-10 is farther away than it once was, but it’s still coming — and health-care practitioners should be moving forward with preparedness plans, if the results of a recent survey are any indication.

The survey — which questioned physician practices, hospitals, payers, vendors, and others — was conducted by eHealth Initiative and the American Health Information Management Association (AHIMA).

It found that most health-care organizations are using the extra time afforded by the delay of ICD-10 compliance to October 15 to invest, train, and test.

Recent hacker attack highlights need for security

Recent hacker attack highlights need for security

Multiple cyber attacks, possibly by hacker group Anonymous, plagued the Boston Children’s Hospital in April – highlighting the need for data security in all health-care environments.

The attacks may have been a response to the case of 15-year-old patient Justina Pelletier, who the hospital reported to the state as being the victim of medical neglect, ultimately resulting in the state assuming custody.

Focus on your core business by outsourcing your IT

Focus on your core business by outsourcing your IT

Chief Information Officer (CIO) Denis Tanguay’s workload has quadrupled over the past few years, and he has been struggling to stay on top ensuring that systems are secure and available when his employees need it. How did he overcome these struggles? He found a solution in outsourcing.

The storage conundrum

Healthcare_Feb06_AThe move to digital technology is saving time and reducing errors, but it’s also creating an unprecedented amount of data that must be stored.

According to a BridgeHead Software survey, the health-care industry generates almost a third of the world’s data, which it says “increases day after day.